Strong Partners. Reliable Results.
Legacy builds and manages a network of vetted investigative vendors to support quality, consistency, and coverage.
Overview
A Smarter Way to Coordinate Investigative Resources
Legacy helps insurance organizations coordinate investigative vendors through a qualified investigator panel and a structured case-management process, reducing the administrative burden of managing many individual providers.
Vendors are vetted, monitored, and evaluated on an ongoing basis so carriers, TPAs, and SIU departments receive consistent service levels and reporting standards nationwide.
Capabilities
What This Service Includes
Vendor Recruitment
Identify and qualify experienced investigators who meet Legacy standards.
Vetting & Compliance
Review licensing, insurance, and background requirements before onboarding.
Performance Management
Ongoing evaluation of quality, timeliness, and communication.
Investigator Matching
Assignments matched by location, case type, and requirements.
Nationwide Coverage
A managed network supporting assignments across the United States.
Accountability & Support
Clear expectations, open communication, and dedicated case support.
Process
From Assignment to Actionable Information
Submit
Send the assignment details and investigation objectives.
Review
The Legacy team evaluates requirements and determines the appropriate investigative approach.
Assign
A qualified investigator is selected based on location, assignment type, and requirements.
Investigate
The investigator performs the approved investigative work and documents relevant findings.
Report
Results are reviewed and delivered in a clear professional format to support claims decision-making.
