Frequently Asked
Answers for Claims and SIU Professionals
Common questions about insurance surveillance, social media investigations, medical canvassing, SIU vendor management, nationwide coverage, and how assignments are submitted.
What types of investigations does Xtreme Surveillance provide?
Legacy provides surveillance, social media investigations, medical canvassing, SIU vendor management, and related investigative support for insurance claims.
Does Legacy provide nationwide investigative coverage?
Yes. Legacy works with a network of licensed and vetted investigators to support assignments throughout the United States. Investigator availability and applicable licensing requirements may vary by jurisdiction.
What types of insurance companies does Legacy work with?
Legacy supports organizations handling workers’ compensation, disability, automotive, and related insurance claims.
What is insurance surveillance?
Insurance surveillance involves professional observation and documentation of activity relevant to an insurance claim or investigation, conducted in accordance with applicable laws and assignment requirements.
What is a social media investigation?
A social media investigation researches relevant publicly available online information that may help claims professionals better understand an individual, event, timeline, or reported activity.
What is medical canvassing?
Medical canvassing is an investigative process used to identify information about possible prior treatment or medical activity relevant to a claim, subject to applicable laws and permissible investigative practices.
What is SIU vendor management?
SIU vendor management helps insurance organizations coordinate investigative resources, investigator selection, service standards, licensing considerations, and assignment workflows.
How do I submit an investigation?
Use the Submit an Assignment button or contact Legacy directly to discuss the investigation.
How do I contact Legacy?
Call 866-36-LEGACY or email info@legacysiu.com.
Does every investigation use the same approach?
No. Investigation strategy should reflect the facts, assignment objectives, location, available information, and applicable requirements.
Still have questions?
Talk with Legacy about your assignment, investigative program, or SIU vendor-management needs.